The MAK ONE Force Multiplier
When you invest in MAK ONE Maintenance, you unlock a stream of continuous value. It keeps your products aligned with the latest technologies and ensures that you and your team benefit from every MAK ONE release.
MAK ONE Maintenance is your gateway to MAK’s development team, or as we call them, your “engineers down the hall” – the engineers who build the products are the same engineers who support you. MAK ONE Maintenance gives you the support you need to move fast, stay confident, and deliver.
Being on MAK ONE Maintenance means that you are part of a community where every customer’s investment helps make MAK ONE better for everyone. It’s a force multiplier and you get the direct benefits.
Here’s what you get with MAK Maintenance:
- Built-in compatibility: Stay compatible with the latest standards, hardware, operating systems, protocols, and drivers. We handle the updates, so you don’t have to.
- New features and content: Access new data, capabilities, and enhancements with every MAK ONE release.
- Direct access to developer support: Unlike typical support models, your support requests aren’t shipped off to a call center or passed along to a disconnected support team. Your support team is our engineering team. Get expert help from the people who build the products via our dedicated support portal where you can track your tickets and engage directly with MAK product engineers.
- License Transfer: Transfer licenses easily across your organization, whether for new deployments, delivery to your end customer, server migrations, or unexpected hardware failures. MAK ONE Maintenance ensures you can keep your systems running smoothly.
Looking for something more custom?
Our Premium Support extends standard MAK ONE Maintenance to address the long‑term, program‑specific, and time‑critical needs of MAK ONE users.
Our users with premium support get:
- Extended support for older MAK ONE versions: Continued expert support for programs deployed on legacy MAK ONE versions, including those beyond the standard maintenance window.
- Program‑specific integration and customization assistance: Hands‑on help tailored to your program’s unique integration, configuration, and operational requirements.
- Prioritized, timely access to MAK support experts: MAK always strives to provide timely support, but if your team requires urgent “drop everything” attention, Premium Support moves you to the top of the queue.
- Clear path to consulting services when needs extend beyond standard support: Transparent guidance on when specialized consulting services are the right next step for larger enhancements or scope‑expanding work like building scenarios, developing terrain databases, and more.
Join the MAK ONE Maintenance Community!
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