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MAK Assist — User Support

When you buy MAK products, you get way more than a download link to the software. You get all these resources and the backing of the entire MAK engineering team.

Technical Support

Customers under maintenance get direct access to our support team, which is, the whole software engineering team. The same engineers who actively develop the products are here to support you as you use them.There’s no call center of first line support people, you get direct access to experts. We'd like you to feel like, in MAK, you have an engineer down that hall.

First Experience Guides

To help you get up and running fast. These guides were written with the goal of ensuring that you have a positive experience with the software the first time you use them. We want you to use the software then run around your office telling people how awesome it is. Really, that’s the kind of joy we strive for.

User Guides

Each product comes with one or more technical manuals that detail the capabilities of the product and how to use them. These documents are shipped as part of the product’s installation package and they are available online when you sign up as a member of the MAK Community.

Training

Free training is available to MAK customers. Courses are held on-line and on-site in Cambridge MA. See MAK Assist Training for more information. 

Online API documentation

All of our software is designed to be flexible and customizable. As such, in addition to the applications that are controlled by a graphical user interface and stimulated by distributed simulation network traffic, there are interfaces for application programmers (APIs). The products ship with the product’s documentation and are available online you sign up as a member of the MAK Community.

Examples

There’s nothing like an example to show users, new and old, how to do something. MAK Products come with sample code, scenarios, terrain databases to provide a starting point for users and to help users learn best practices. Our Bonus Materials section of this site includes access to additional terrain databases and tools that can help you with your projects.