MÄK Products & Toolkits
Link - Simulate - Visualize : The Complete Solution
VT MÄK develops commercial off the shelf tools and toolkits to link, simulate, and visualize your virtual world.
Link. Simulate. Visualize. More than just words, these are the elements of a distributed simulation. VT MÄK provides a total
solution, offering all the pieces you need to complete your simulation puzzle. Like you, we are software engineers and we
develop products that we would choose to use. We believe our tools should work seamlessly together, but not rely on each
other unnecessarily. We believe that for a developer, the ease with which you can extend or override built in functionality
is as important as the breadth of out-of-the-box features. We believe a product isn’t useful if it’s not available on your
platform. We believe software is nothing without expert technical support. Flexible. Portable. Supported.
These are our core values.
Supported
A Note About Our Technical Support
At VT MÄK, technical support isn't just an afterthought ― it's a core strength of our company. When you call our support line or send email to support@mak.com, you are speaking directly with the developers who build our products and know them best. And those developers know that there is no higher priority than helping our customers achieve success with our products. Over our history, this attitude has helped us develop an unparalleled reputation in the industry for providing timely and informative support. It is often this reputation that persuades customers to choose our tools over other options that appear on paper to implement similar functionality.
We like to cultivate what we call an "engineer-down-the-hall" relationship with our customers, where they are as comfortable speaking with our engineers as they would be with their own co-workers down the hall. Like members of your own team, we're committed to doing what we can to help your project succeed whether that means suggesting ways to use our APIs to best advantage, sending out rapid-response patches, developing workarounds when schedules are tight, or in some cases, rearranging our schedules to implement on-demand features.
Our promise to you is to respond to all support inquiries within 24 hours, although in most cases, someone will reply much sooner than that. Of course, not all issues can be fully resolved this quickly, but at least you can be confident that we are working towards a solution.
Often, our technical support borders on consulting, but in cases where questions or requests clearly go beyond the scope of just supporting our products, our contracting services group stands ready to help you design and implement custom solutions.
